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The hotel industry
It is one of the oldest industries in history and has faced several challenges over the years. Today there are more than 15 million restaurants worldwide, employing countless people. Restaurants feed us, help us socialize and sometimes even entertain us.
As technology becomes more and more important in our lives, the hospitality industry also uses technology to adapt. Let’s take a look at some of the exciting technologies that are transforming the restaurant industry today:
1. Reliable computers
Restaurant kitchens can be tricky – and we’re not just talking about the chef who fights aggressively with other cooks during lunch. When a restaurant is very busy, it can quickly become messy, especially in small restaurants where lack of space can lead to accidents.
Restaurants that use computers to organize orders cannot use unreliable computers that break down at extreme temperatures or when exposed to liquids. That is why more and more companies in the hospitality industry now use robust computers.
A rugged computer is powerful, yet small, compact, fanless – and often combined with a waterproof screen for extra durability. From the right manufacturer, a robust computer can also take a beating, which is especially useful if the cook is a little picky.
2. Supply of food
The pandemic has made it difficult for many restaurants to accommodate customers. Food order platforms such as Uber Eats, Skip the Dishes, DoorDash, Foodora and others fill the void. Customers use these platforms to place orders and receive food from their favorite restaurants when they have to respect the rules of physical distance.
Many restaurants fully embrace the digital model and carry out their orders exclusively online. In this way they save on operating costs such as rent, utilities and other costs. However, not all restaurants are satisfied with online delivery. Many complain that distribution platforms charge exorbitant costs and impose severe fines for even minor customer complaints.
3. Chatbots
Some restaurants have launched their own digital platforms where customers can place orders directly in order to remain independent of third party platforms and avoid costs. In order to offer customers a more personalized experience, some restaurants have integrated chatbots into their websites.
Chatbots are computer programs designed to simulate human speech while communicating with people online. For example, a chatbot can help a customer determine which menu items are suitable for a child or how much food should be ordered for a big party.
4. Self-service terminals
Restaurants around the world use self-service kiosks to allow customers to place their orders without interacting with waiting staff. Self-service kiosks were originally developed to relieve pressure on restaurants during peak hours by reducing the number of occupants. For the eaters, these kiosks are particularly useful in the event of a pandemic, as the technology makes it possible to enforce the rules for physical restriction.
The advantage for customers is that they can choose products that suit their taste and budget for as long as possible. Many introverted people also prefer these computers to avoid embarrassment.
As customer tastes and requirements continue to evolve, we can expect the restaurant industry to make even greater use of technology to meet the many challenges it faces.
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