Temporarily deactivate the firewall and antivirus solution and try to reconnect to the ExpressVPN server.
If the connection is successful, it means that your firewall, anti-malware or both are blocking VPN traffic.
A permanent solution is to check your firewall and antivirus settings to make an exception for ExpressVPN.
If the above solutions don’t help you, remove ExpressVPN from your computer and reconfigure it.
In addition to the VPN application, you also need to reinstall the TAP drivers, which are responsible for setting up a secure tunnel, every time you try to connect to a VPN server.
- Click on the hamburger menu (≡).
- Go to the Help and Support section and select Diagnostic information.
- Click on Contact customer service
- Provide detailed information about the problem
- Select the Enable Current Connection Error Information check box or Enable Diagnostic Information check box.
- Sit down quietly until you receive an answer by e-mail.
If you don’t have enough experience to solve the errors in the diagnostic files, it’s time to contact support.
There may be a serious bug in the ExpressVPN package that only the developers can fix.
If you continue to get errors from ExpressVPN, no matter what you try, consider switching to another high-end VPN solution such as private Internet access.
PIA has an impressive network of over 22,500 VPN and proxy servers in 98 locations in 77 countries.
In addition to OpenVPN with military-grade 256-bit encryption, you can also try out the new, faster WireGuard protocol.
And if you purchased ExpressVPN within the last month, you should have no problem changing VPN provider as they offer a 30-day no-questions-asked money back guarantee.
In addition, private internet access is considerably cheaper than the ExpressVPN.
Read more about Environmental Impact Assessment :
- Disable the switch, port forwarding and own DNS servers.
- Unlock Netflix US, HBO Max and other streaming services.
- Zero privacy policy
- Protect up to 10 devices with one account
- 24/7 online support
- 30 day money back guarantee (no free trial)
Private Internet access
If you are tired of problems connecting to ExpressVPN, consider switching to private Internet access, which is cheaper.
Completion
Reminder: If ExpressVPN is unable to connect to the Internet after updating the application itself, first check the quality of your Internet connection.
You can also try to connect to another ExpressVPN network, using a different VPN protocol, and reinstall ExpressVPN and its network adapters.
If that doesn’t work either, it’s time to contact ExpressVPN support and send diagnostic files for troubleshooting.
However, if you are considering switching VPN provider, consider a private Internet access (buy it here). It is just as reliable as the ExpressVPN, but much cheaper.
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